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Customer Service

Commercial

WebsiteTechnicalTelecomMacLean - DixieMacLean FiberglassFAQ


Commercial
Where can I find MacLean's current customer Terms & Conditions?

 MPS Terms & Conditions can also be located on the website footer Terms and Conditions  

Terms & Conditions effective 10/16/17 can be viewed and printed here.

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How do I become an authorized MPS distributor?

All distributor candidates must contact your local MPS representative. To find your local MPS representative:

  1. Go to the Rep Locator at http://www.macleanpower.com/distributor_rep/?F_REP=Y
  2. Select the market for which you are interested.
  3. Click on or select the state in which you are interested.
  4. Click Search.
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How do I find my local MPS representative?

To find your local MPS representative:

  1. Go to the Rep Locator at http://www.macleanpower.com/distributor_rep/?F_REP=Y
  2. Select the market for which you are interested.
  3. Click on or select the state in which you are interested.
  4. Click Search.
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How do I find my local MPS distributor?

To find your local MPS distributor:

  1. Go to the Distributor Locator at http://www.macleanpower.com/distributor_rep/
  2. Select the market for which you are interested.
  3. Click on or select the state in which you are interested.
  4. Click Search.
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Website
What are the requirements to obtain a user name for MPServiceNet?
  1. All Rep personnel are able to obtain an account.
  2. Full line MPS distributor personnel sponsored by an MPS rep can open an account.
  3. Usernames must be an email address ending with @<your company name>.com.  No usernames will be activated unless they are from a company email address - there are no exceptions.
  4. ONLY FULL LINE DISTRIBUTORS (MPS & MPJ) CAN OPEN AN ACCOUNT.
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Account Validation: Why would I temporarily lose access to MPServiceNet?

To protect your company's private pricing data, MPS requires you to "validate" your account each every thirty days by sending an email to your username/email address.  The process to validate your account is:

  1. Click the link on the email that asks you to revalidate your email.
  2. You will be redirected to the MPS website saying you've successfully validated your account.
  3. Your account will be valid for 30 days.
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Can you get delivery status on Purchase orders? If so, how
You can access information on your Purchase Orders on MPServiceNet.  You will need to request an account since this is a secure section of our website.
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How can we e-mail a drawing?
Click on the part number on the webpage.  Once the drawing is displayed, click on file, send, and choose either --page by email (this will be a PDF) or -- link by e-mail.  The drawing has been attached to the e-mail.  Type in the email address and  click send.
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Technical
Is MPS ISO Certified?

MPS is ISO 9001:2000 certified.  Copies of our current ISO certificates can be located by clicking on the ISO Certification  link at the far bottom of the website homepage (lower left hand corner)

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To whom it may concern Would you recommend using two of your(NPKG 20 XG 017 SO)Post insulators on opposite sides of a wooden pole each supported by the one 3/4" galvanize machine bolt. Thank you

 

Insulators may be mounted back-to-back, but you should use two (2) bolts.  One at the top hole on the base, and the other on the bottom hole. 

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Do you have specification recommendations for metal oxide surge arresters?
References include ANSI/IEEE C62.11-2005 Standard for Metal Oxide Surge Arresters and ANSI/IEEE C62.22-1997 Guide for the Appllication of Metal Surge Arresters.  Or contact your local MacLean Power Representative for assistance.
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Telecom
What is Telecom?

"Telecom" is the Telecomunications Market business for MacLean Power Systems covering the Telephone (RBOC and Independent) and CATV/MSO Markets. MacLean Power Systems uses a special network of Sales Reps and Distributors design specifically for these markets.

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Looking for wood Alley Arms. I found your braces, no luck with the arms though.
We do not supply wood Alley Arms.  We have steel Alley Arm Braces that can be found on our website in Hardware A-E under Brace-Alley Arm
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MacLean - Dixie
What is MacLean-Dixie?
MacLean-Dixie is the Civil Foundation Anchor business of MacLean Power Systems.
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MacLean Fiberglass
What is MacLean Fiberglass?
MacLean Fiberglass is the non-utility trade fiberglass business of MacLean Power Systems.
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FAQ
Do you have a listing of Lineman Slang terms?
Yes, click here and you will be able to view terms used by Lineman.
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What is your customer service or corporate telephone number?

1-855-MPS-SHIP (Toll Free)

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My account was terminated even though I use it almost every day. Can it be set back up today? Thanks,
Accounts for the MPServiceNet expire after a period of time regardless of the amount of usage by the member.  This is done strictly for security purposes.  Members receive an e-mail notifying them to re-validate their accounts.  If the re-validation is completed as instructed in the e-mail your account will be active again for the specified time. 
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